You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. Dear Niyma Yonten, Thx for the response. Any Condition Any Condition. Ratings and Reviews Write a review. Show less Show more. Let HP identify any out-of-date or missing drivers and software.

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No software or drivers are available for this product with the selected operating system. The actual scanning is good when I can get it to work. Fujitsu fi Document Scanner When you say that “including compatibility mode installation”, have you tried to reinstall Windows scanet driver compatibility mode?

Sorry this didn’t help. Nyima Yonten Replied on June 8, You may also like.

HP Scanjet G3010 Not working after Windows 10 Upgrade

Am sorry none of the above you suggested have worked including compatibility mode installation. Works fine, as advertised. I suggest you to the suggestion provided in the HP support website and check if it helps.


This is a work-horse of a scanner. Pictures are of the actual item you will receive.

HP ScanJet G Photo Scanner – flatbed scanner – desktop – USB Overview – CNET

Microsoft cannot guarantee that any problems resulting from the use of Third Party Software can be solved. See details for description of any imperfections. Files are way too big. Download list – Download multiple svanjet at once View, edit and download your entire list of software and drivers here.

Sorry to know that the third party software which is suggested in the HP website is not a free software product. Using Third Party Software is at your scajet risk. Still it is the same problem persists. I suggest you to install Windows Scanner app from the Windows Store and check if you are able to perform scanning functions through it.

HP ScanJet G3010 Photo Scanner – flatbed scanner Series

HP is compiling your results. Please verify your product is powered on and connected, then try again in a few minutes. Ratings and Reviews Write a review. Select your operating system and version.


Please give me solution to enable me to use the scanner.

This issue might occur scajnet scanner driver is corrupt or there is change in scanner settings. Once this is done, restart the computer and check if the issue persists.

Best Selling in Scanners See all. Sivaswami’s post on June 14, Is my Windows version bit or bit? Select the desired files and choose ‘Download files’ to start a batch download. Choose ‘Refresh’ to update the list.

HP Scanjet G Photo Scanner drivers – Download

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Show More Show Less. How does HP install software and gather data?